Returns
At Circa Watch Lab’s, all orders can be returned for a full refund except for the following cases:
- Watches created through our watch builder tool.
- Custom-made watches based on combinations requested outside of our website.
- Watches with custom logos.
- Watches passed the 14 days period return window date (from when the item is delivered to you)
If your order does not fall under these categories it is eligible for return and a full refund.
In this case, you will be responsible for any return shipping fees (if it is not a matter of quality issue), the new item will be shipped to you at no additional cost. The watch must be in its original packaging and in new condition. Otherwise, we will only replace items that were originally defective or damaged.
Please use the returns form on our website chat support button that includes:
Order number
First name, Last name
Email address
Watch
Reason for return/exchange
If defective: a video of the defective item (clearly showing the defect).
The processing of the return takes place within 3-5 working days. Please make sure that the goods are safely packed and sufficiently protected to send back to us. Please note that the shipping costs for a return are to be paid by you unless .
Important! Only under the following conditions, we will accept a return and costs borne :
a) If the article was delivered by mistake wrongly,
b) If the article arrived damaged.
If one of these points is fulfilled you can apply for a shipping label. Within 48 hours you will receive the label for the return shipment as a PDF file. Now you can print it, stick it on, and send the package back to us.
Our EU returns address is :
Circa Watch Labs
201 Cubes 4, the beacon, Sandyford,
Dublin, D18AY24, Ireland
(Please make sure to mark the parcel as a returned goods so we can know the corresponding parcel in order to refund you after inspection and arrival. Please include the correct HS code : 91022100)
Refunds are made in 3-5 working days to your original payment method after collection and inspection of the goods.
For exchange possibilites - please send us an email (info@circawatchlabs.com) providing all the information listed above. In case of an exchange, we will cover the shipping costs to ship the exchange but you must ship the original item back to us at your own cost. Order cancellations or exchanges are only acceptable within 24hrs of ordering by notifying us.
Purchasers who are EU consumers in the sense of the consumer protection law can withdraw from a contract concluded in a distance contract (or a declaration of contract issued in a distance contract) within a period of 14 business days from receipt of the delivery of the ordered goods.
It is sufficient if the withdrawal notice is sent within the deadline. This right of withdrawal consists, among other things, not for special orders (reduced goods), likewise excluded from the right of rescission is used, as well as not original packaged goods.
In the case of withdrawal, a total or partial refund of a payment already made takes place only in turn against the restitution of the goods received by the Purchaser. The cost of the return is borne by the consumer, shipping costs are generally not reimbursed.